Refund policy

Returns & Refund Policy

At Stockmen Australia, every item is made to order, especially for you.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

We will replace or refund your item if:

it arrives faulty or damaged;
it has a printing error or manufacturing defect;
you received the wrong item.

Please contact us as soon as possible, ideally within 30 days of receiving your order, at contact@stockmenaustralia.com. Include your order number and photos clearly showing the problem.

Change of mind

Because each item is made to order, we do not offer refunds or exchanges for change of mind, including:

choosing the wrong size or colour;
an incorrect shipping address entered at checkout;
personalised or custom-made items.

Please check the size information on each product page before ordering. If you are unsure, contact us and we will help you choose.

Refunds

Once your request is reviewed and approved, your refund will be issued to the original payment method. The time it takes to appear depends on your bank or payment provider.